Zoom Accessibility - Revision history

Dkrahmer: /* Accessibility Overview */

2024-04-23T14:10:06Z

Accessibility Overview

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	In general, Zoom is a good option for an accessible video conferencing software. It is compatible with JAWS and NVDA screen readers, and it supports multiple interpreter videos, closed captioning, and transcription services. There have been some difficulties using the chat function for screen readers. Zoom has its own keyboard commands, but they may interfere with other keyboard commands; however, things like the Mute/UnMute function can be set up as a universal keyboard command so it doesn’t interfere with other software.		In general, Zoom is a good option for an accessible video conferencing software. It is compatible with JAWS and NVDA screen readers, and it supports multiple interpreter videos, closed captioning, and transcription services. There have been some difficulties using the chat function for screen readers. Zoom has its own keyboard commands, but they may interfere with other keyboard commands; however, things like the Mute/UnMute function can be set up as a universal keyboard command so it doesn’t interfere with other software.

			'''UPDATE April 23, 2024''': a recent update of Zoom has introduced a major accessibility issue: the icons have been changed into thin outlines, rather than bold images and text. This means that there's thin white lines on a black background, which may be difficult for some users to see. The Leave button has also been updated to a small outline of a person running out of a red door rather than the large and bold red button. This color contrast may cause migraines with some users. As of right now there is no way to return to the older bold/filled-in icons. The update also allows for changing the background color from black to red, blue, or green that may improve the visibility to some users, or may further impede their ability to use Zoom meetings.

	The same issues with Zoom also apply to Zoom breakout rooms.		The same issues with Zoom also apply to Zoom breakout rooms.

	As always, be sure that you are communicating directly with your users who require assistive technology or captioners/interpreters to ensure that your decisions reflect what works best for them. Have a single person who is the contact, who is also intimately familiar with AT and Zoom, to ensure that all users will be able to fully participate in the Zoom meeting.		As always, be sure that you are communicating directly with your users who require assistive technology or captioners/interpreters to ensure that your decisions reflect what works best for them. Have a single person who is the contact, who is also intimately familiar with AT and Zoom, to ensure that all users will be able to fully participate in the Zoom meeting.

	== General Resources ==		== General Resources ==

Dkrahmer: /* Chat Accessibility */

2023-03-08T19:23:33Z

Chat Accessibility

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	Keep in mind that to get to the chat window and go through the steps to individually save it can take a long time when using keyboard commands or a screen reader. If the host ends the meeting prior to all users being able to save the chat, the users will no longer be able to access the chat at all (unless they were able to copy-paste it to another document prior to the end of the meeting). In the past, [https://support.zoom.us/hc/en-us/articles/115004792763-Saving-In-Meeting-Chat Zoom had allowed users] to set their own versions of Zoom to save all chats, but recent security updates prevent that function. You should check the settings of your Zoom web interface prior to any meetings to ensure accessibility.		Keep in mind that to get to the chat window and go through the steps to individually save it can take a long time when using keyboard commands or a screen reader. If the host ends the meeting prior to all users being able to save the chat, the users will no longer be able to access the chat at all (unless they were able to copy-paste it to another document prior to the end of the meeting). In the past, [https://support.zoom.us/hc/en-us/articles/115004792763-Saving-In-Meeting-Chat Zoom had allowed users] to set their own versions of Zoom to save all chats, but recent security updates prevent that function. You should check the settings of your Zoom web interface prior to any meetings to ensure accessibility.

			Starting in 2023, updates to the Zoom Chat have added some possible additional barriers for screen reader users. For example, chat now supports nested discussions and emoji reactions. Nested discussions are difficult to navigate with a keyboard, especially as the chat is continually updated with new comments on threads alerting as new. Ctrl+Up and Ctrl+down to nav between chats, and then you have to tab through the names, chat options, etc to get to the reply for that particular thread.

			Emoji reactions are also alerted by the screen reader, which announces the person posting the emoji, the emoji itself, and the initial chat entry as well as the sub-chat entry if the reaction is part of a longer thread. Every individual emoji receives this announcement.

	==== Screen Readers ====		==== Screen Readers ====

Dkrahmer: moving overview to the top

2021-04-26T16:17:52Z

moving overview to the top

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 This page gathers the IT Subcommittee resources on Zoom Accessibility Auditing Information.
 == General Resources ==
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 * [https://support.zoom.us/hc/en-us/articles/206618765-Zoom-Video-Tutorials Zoom Video Tutorials]
 * [https://accessibility.umich.edu/zoom University of Michigan's Zoom Accessibility page]
 == Zoom Meeting vs. Zoom Webinar ==

Dkrahmer: /* Native Zoom Options */

2021-02-03T13:43:39Z

Native Zoom Options

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	As of January 31, 2021, Zoom now supports a built-in [https://support.zoom.us/hc/en-us/articles/207279736-Closed-captioning-and-live-transcription Live Transcription] option for Educational, Institutional, and paid Zoom Accounts. Despite the slow rollout over 2020, all paid accounts should now have access to this service. You must log into your Zoom account, go to settings, scroll to In Meeting (Advanced) to the Closed Captioning heading, and select the option for "Enable live transcription service to show transcript on the side panel in-meeting." You must have closed captioning enabled on your service first for the option to appear.		As of January 31, 2021, Zoom now supports a built-in [https://support.zoom.us/hc/en-us/articles/207279736-Closed-captioning-and-live-transcription Live Transcription] option for Educational, Institutional, and paid Zoom Accounts. Despite the slow rollout over 2020, all paid accounts should now have access to this service. You must log into your Zoom account, go to settings, scroll to In Meeting (Advanced) to the Closed Captioning heading, and select the option for "Enable live transcription service to show transcript on the side panel in-meeting." You must have closed captioning enabled on your service first for the option to appear.

	Once the host has enabled the transcription, the meeting members can choose whether to turn on the closed captioning by selecting the CC button in the meeting. Zoom Live Transcription isn't captured by recording a meeting, nor can the transcriptions be saved for later.		For the Live Transcription to appear in a specific meeting, the host must click on the Live Transcription options in the meeting window and select "Enable Auto-Transcription." Once the host has enabled the transcription, the meeting members can choose whether to turn on the closed captioning by selecting the CC button in the meeting. Zoom Live Transcription isn't captured by recording a meeting, nor can the transcriptions be saved for later.

	Zoom supports post-meeting automatic transcripts for paid accounts, when the meeting has been [https://support.zoom.us/hc/en-us/articles/115004794983-Using-audio-transcription-for-cloud-recordings- recorded to the cloud]. Zoom utilizes Otter.ai transcription technology for their transcripts. Paid or Premium users of Otter.ai can also use some integration of Otter.ai in Zoom, while Otter.ai For Teams is required for automatic live captioning. [https://it.umn.edu/services-technologies/how-tos/zoom-manage-automatic-live-transcription University of Minnesota is currently using Otter for Teams] for live captioning.		Zoom supports post-meeting automatic transcripts for paid accounts, when the meeting has been [https://support.zoom.us/hc/en-us/articles/115004794983-Using-audio-transcription-for-cloud-recordings- recorded to the cloud]. Zoom utilizes Otter.ai transcription technology for their transcripts. Paid or Premium users of Otter.ai can also use some integration of Otter.ai in Zoom, while Otter.ai For Teams is required for automatic live captioning. [https://it.umn.edu/services-technologies/how-tos/zoom-manage-automatic-live-transcription University of Minnesota is currently using Otter for Teams] for live captioning.

	=== 3rd Party Captioning/Transcripts ===		=== 3rd Party Captioning/Transcripts ===

Dkrahmer: /* Captioning and Transcripts */ Added Live Transcription info

2021-02-03T13:30:15Z

Captioning and Transcripts: Added Live Transcription info

← Older revision		Revision as of 09:30, 3 February 2021
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	Captioning must be set up by the host of the meeting prior to the meeting, while transcripts can be done live or post-meeting through recording or use of 3rd party transcription. Zoom has an entire page devoted to information on [https://support.zoom.us/hc/en-us/articles/207279736-Closed-Captioning closed captioning].		Captioning must be set up by the host of the meeting prior to the meeting, while transcripts can be done live or post-meeting through recording or use of 3rd party transcription. Zoom has an entire page devoted to information on [https://support.zoom.us/hc/en-us/articles/207279736-Closed-Captioning closed captioning].

	Zoom supports 3rd party live captioners (either automatic AI captioning or human captioning). Within Zoom, there is an API token that is unique to every individual meeting. Additionally, Zoom can allow you to assign a member of the meeting as the typist/captioner who can caption the meeting within the Zoom interface, or the host themself can be the captioner.

	Whether you are using Otter.ai For Teams or some other 3rd party captioner, there is a cost associated with live captioning or post-meeting transcripts. If Zoom is being used for a presentation, the host or present can use PowerPoint 365 automatic captioning or Google Presentation automatic captioning for no additional fee. As of May 2020, Microsoft has been working on integrating Microsoft translate as a free computer captioning option, but it is not yet available.

	Zoom supports post-meeting automatic transcripts for paid accounts, when the meeting has been [https://support.zoom.us/hc/en-us/articles/115004794983-Using-audio-transcription-for-cloud-recordings- recorded to the cloud]. Zoom utilizes Otter.ai transcription technology for their transcripts. Paid or Premium users of Otter.ai can also use some integration of Otter.ai in Zoom, while Otter.ai For Teams is required for automatic live captioning. [https://it.umn.edu/services-technologies/how-tos/zoom-manage-automatic-live-transcription University of Minnesota is currently using Otter for Teams] for live captioning.

	=== Live Captioning vs. Computer Captioning ===		=== Live Captioning vs. Computer Captioning ===
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	[https://uxdesign.cc/captions-in-video-calls-better-accessibility-but-harmful-side-effects-625d416f81af This article] demonstrates some of the issues that can arise from using closed captions in Zoom. Additionally, it can be distracting or exhausting for a user to have a separate window or even device open to read the live transcripts. If you are having multiple meetings in a row, such as for a conference, including appropriate space and recovery time for all users between sessions is suggested.		[https://uxdesign.cc/captions-in-video-calls-better-accessibility-but-harmful-side-effects-625d416f81af This article] demonstrates some of the issues that can arise from using closed captions in Zoom. Additionally, it can be distracting or exhausting for a user to have a separate window or even device open to read the live transcripts. If you are having multiple meetings in a row, such as for a conference, including appropriate space and recovery time for all users between sessions is suggested.

	Zoom supports several 3rd party captioning/transcription companies such as Otter.ai, and ~~they are also developing~~ their ~~own~~ integrated in-house system.		Zoom supports several 3rd party captioning/transcription companies such as Otter.ai, and as of January 31, 2021, Zoom has made their integrated in-house system available to paid users.

			=== Native Zoom Options ===

			As of January 31, 2021, Zoom now supports a built-in [https://support.zoom.us/hc/en-us/articles/207279736-Closed-captioning-and-live-transcription Live Transcription] option for Educational, Institutional, and paid Zoom Accounts. Despite the slow rollout over 2020, all paid accounts should now have access to this service. You must log into your Zoom account, go to settings, scroll to In Meeting (Advanced) to the Closed Captioning heading, and select the option for "Enable live transcription service to show transcript on the side panel in-meeting." You must have closed captioning enabled on your service first for the option to appear.

			Once the host has enabled the transcription, the meeting members can choose whether to turn on the closed captioning by selecting the CC button in the meeting. Zoom Live Transcription isn't captured by recording a meeting, nor can the transcriptions be saved for later.

			Zoom supports post-meeting automatic transcripts for paid accounts, when the meeting has been [https://support.zoom.us/hc/en-us/articles/115004794983-Using-audio-transcription-for-cloud-recordings- recorded to the cloud]. Zoom utilizes Otter.ai transcription technology for their transcripts. Paid or Premium users of Otter.ai can also use some integration of Otter.ai in Zoom, while Otter.ai For Teams is required for automatic live captioning. [https://it.umn.edu/services-technologies/how-tos/zoom-manage-automatic-live-transcription University of Minnesota is currently using Otter for Teams] for live captioning.

	=== 3rd Party Captioning/Transcripts ===		=== 3rd Party Captioning/Transcripts ===

			Zoom supports 3rd party live captioners (either automatic AI captioning or human captioning). Within Zoom, there is an API token that is unique to every individual meeting. Additionally, Zoom can allow you to assign a member of the meeting as the typist/captioner who can caption the meeting within the Zoom interface, or the host themself can be the captioner.

			Whether you are using Otter.ai For Teams or some other 3rd party captioner, there is a cost associated with live captioning or post-meeting transcripts. If Zoom is being used for a presentation, the host or present can use PowerPoint 365 automatic captioning or Google Presentation automatic captioning for no additional fee. As of May 2020, Microsoft has been working on integrating Microsoft translate as a free computer captioning option, but it is not yet available.

	==== Commercial ====		==== Commercial ====

Dkrahmer: Removed spam

2021-02-03T13:12:09Z

Removed spam

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	* [https://verbit.ai/ Verbit.Ai] is a newer computer AI transcription program that has been gaining in popularity. [https://info.verbit.ai/hubfs/Integrations_Verbit&Zoom_3.pdf Verbit now offers integration with Zoom] (PDF).		* [https://verbit.ai/ Verbit.Ai] is a newer computer AI transcription program that has been gaining in popularity. [https://info.verbit.ai/hubfs/Integrations_Verbit&Zoom_3.pdf Verbit now offers integration with Zoom] (PDF).

	*If the idea of learning [https://www.tomedes.com/translator-hub/how-to-transcribe-video-to-text how to transcribe video to text] fills you with dread,Tomedes is here to help.High-quality transcription services are at your disposal. All of their transcriptionists are experienced professionals and they take pride in offering a range of sector-specific expertise. So whether you need medical, legal, technical or some other form of transcription, they've got you covered.

	See also:		See also:

61.9.110.246: /* Commercial */

2020-11-24T11:41:05Z

Commercial

← Older revision		Revision as of 07:41, 24 November 2020
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	* [https://verbit.ai/ Verbit.Ai] is a newer computer AI transcription program that has been gaining in popularity. [https://info.verbit.ai/hubfs/Integrations_Verbit&Zoom_3.pdf Verbit now offers integration with Zoom] (PDF).		* [https://verbit.ai/ Verbit.Ai] is a newer computer AI transcription program that has been gaining in popularity. [https://info.verbit.ai/hubfs/Integrations_Verbit&Zoom_3.pdf Verbit now offers integration with Zoom] (PDF).

	*[https://www.tomedes.com/translator-hub/how-to-transcribe-video-to-text]		*If the idea of learning [https://www.tomedes.com/translator-hub/how-to-transcribe-video-to-text how to transcribe video to text] fills you with dread,Tomedes is here to help.High-quality transcription services are at your disposal. All of their transcriptionists are experienced professionals and they take pride in offering a range of sector-specific expertise. So whether you need medical, legal, technical or some other form of transcription, they've got you covered.

	See also:		See also:

61.9.110.246 at 11:33, 24 November 2020

2020-11-24T11:33:52Z

← Older revision		Revision as of 07:33, 24 November 2020
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	* [https://verbit.ai/ Verbit.Ai] is a newer computer AI transcription program that has been gaining in popularity. [https://info.verbit.ai/hubfs/Integrations_Verbit&Zoom_3.pdf Verbit now offers integration with Zoom] (PDF).		* [https://verbit.ai/ Verbit.Ai] is a newer computer AI transcription program that has been gaining in popularity. [https://info.verbit.ai/hubfs/Integrations_Verbit&Zoom_3.pdf Verbit now offers integration with Zoom] (PDF).

			*[https://www.tomedes.com/translator-hub/how-to-transcribe-video-to-text]

	See also:		See also:

Dkrahmer: /* Legal, Ethical, and Privacy Issues */

2020-07-16T11:59:58Z

Legal, Ethical, and Privacy Issues

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	== Legal, Ethical, and Privacy Issues ==		== Legal, Ethical, and Privacy Issues ==

	Zoom has been under fire in regards to their security. A recent update brought end-to-end encryption to Zoom Pro accounts, ~~but it remains unavailable~~ for free accounts. Zoom does have a [https://zoom.us/docs/en-us/privacy-and-security.html page dedicated to reporting on and gathering feedback on their privacy and security].		Zoom has been under fire in regards to their security. A recent update brought end-to-end encryption to Zoom Pro accounts, which was finally rolled out for free accounts as well. Zoom does have a [https://zoom.us/docs/en-us/privacy-and-security.html page dedicated to reporting on and gathering feedback on their privacy and security].

			The Mozilla foundation has a [https://foundation.mozilla.org/en/privacynotincluded/products/zoom/ lengthy overview of privacy and security concerns regarding Zoom], as well as an [https://foundation.mozilla.org/en/blog/tips-make-your-zoom-gatherings-more-private/ article on making Zoom meetings more private].

	Some of the low-cost 3rd party transcription options have brought up questions of ethics and legality. Recently, Rev.com finally [https://www.theverge.com/2019/11/26/20984579/rev-bans-underage-contractors-transcribers banned underaged transcribers] from working on materials, but have also [https://gizmodo.com/transcription-platform-rev-slashes-minimum-pay-for-work-1839784941?wpmm=1&wpisrc=nl_technology202 lowered their pay for transcriptionists]. When investigating any 3rd party option, you should investigate possible legal, ethical or privacy issues.		Some of the low-cost 3rd party transcription options have brought up questions of ethics and legality. Recently, Rev.com finally [https://www.theverge.com/2019/11/26/20984579/rev-bans-underage-contractors-transcribers banned underaged transcribers] from working on materials, but have also [https://gizmodo.com/transcription-platform-rev-slashes-minimum-pay-for-work-1839784941?wpmm=1&wpisrc=nl_technology202 lowered their pay for transcriptionists]. When investigating any 3rd party option, you should investigate possible legal, ethical or privacy issues.

Dkrahmer: /* Known Accessibility Issues */

2020-06-19T16:40:00Z

Known Accessibility Issues

← Older revision		Revision as of 12:40, 19 June 2020
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	Using Closed Captioning on the Zoom mobile app may also interfere with a VoiceOver user's ability to access some functions such as chat. In this case, you will need to disable Closed Captioning<ref name=UMAccess></ref>.		Using Closed Captioning on the Zoom mobile app may also interfere with a VoiceOver user's ability to access some functions such as chat. In this case, you will need to disable Closed Captioning<ref name=UMAccess></ref>.

			=== Text-to-Speech Software/Kurzweil ===

			There have been reports that Zoom tends to dominate the audio out of the computer, even when using Kurzweil or other text-to-speech document readers in another window. You may need have a second device specifically for the Zoom meeting or for the Kurzweil software to ensure full access to both. You may also need to leave the Zoom audio to fully access Kurzweil or join in by phone to prevent the interference.

	== Captioning and Transcripts ==		== Captioning and Transcripts ==